"COLD RECEPTION"

“Your reception was cold, and lime cordial warm” Someone quipped about the hospitability-index of an establishment.

When did you visit your dentist or the ophthalmologist or the general physician last?
Did you not notice the callous attitude of the receptionist? Totally unmindful about your presence; in the establishment.

They have in the reception-hall a TV, their personal cell, the office-telephone, computer mouse to toy with. Why attend to the visitors? You stand there like a sucker, waiting for her attention to focus on you.

“Yes” she exclaims at last.
“Oh man, I haven’t asked you yet.”- Me.

The above dialogue script just popped in my mind, I did not articulate it. However I sheepishly mumbled “I already had fixed an appointment yesterday, with the specialist. I am waiting to be ushered in”.
She gave me a look reserved by the medical-interns for the inmates of the morgue.

They will enjoy seeing you being humiliated to the hilt. They can’t back answer their employer but the entire pent-up anger will be directed at the visitors. I just gave her a hard look and refrained from any insulting remark. I restrained myself solely on account of decency. It has something to do with her most unattractive demeanor too. I wonder why these so called receptionists are appointed at all. They are counter productive.

Their attitude is,” why in the first place, are you at the place”. Especially at the moment when they are busy looking at some juicy stuff being flashed on TV in front of them. Their cell phone is busy for personal chats and yaps. The lowly job of ushering you in to her boss should really be done by someone else, not by her. She would attend to manicuring, or long winding conversations on her telephone with her boy-friend, or some family relations, kitty party members etc. You are last on the list.

You are an intruder on her private space. Get lost. That is unarticulated message from her to all the visitors.


Did you say you have a toothache? Unbearable? Shooting pain? Heed my advice please.
Take a double dose of some painkiller, and suffer the little ache, stoically.

The humiliation you may encounter, at the hands of the receptionist, in the foyer of the reception of your dentist, will be very hurting and incurable.
Avoid the visit, instead.




M S RANADE
Chairman & CEO
Placewell Consultants,
Pune 411007mranade@vsnl.com